Privacy policy
Last updated: November 5, 2024
The World of Wines recognises that privacy of information is important to our customers. Our Privacy Policy is based upon the principle that we collect and store only the information you have specifically and voluntarily provided us, this includes information we have collected from our partner wineries, related body corporates and only for the business use of The World of Wine.
This Privacy Policy describes how The World of Wine (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.theworldofwine.com.au (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
The World of Wine may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
How We Collect and Use Your Personal Information
We may collect the following information:
-
Contact Details: Full Name, address, email and phone number
-
Information for orders: Full Name, shipping address, billing address, payment details, email address and phone number
-
Profile information: Such as post code, age, preferences and interests
-
Shopping information: including the items you view, put in your cart or add to your wish list
-
Other information: relevant to offers, customer surveys, sell your cellar, events, contests and wine concierge
-
Customer Service Support information: including the information you choose to include in communication with us, for example when sending a message through our website, emails or social media platforms
The information you have given us will be used to inform you of specials, limited allocations, wine dinners, events, wine tastings and other features you can enjoy as a result of being apart of The World of Wine community. If at any time you do not wish to receive this information, please advise us to ‘unsubscribe’ you from our email list, and you will not receive any further emails from us.
Age & liquor restrictions
By registering as a customer of The World of Wine or subscribing to the regular email newsletter of The World of Wine you are legally bound by our Terms and Conditions. You verify that you are 18 years of age or over and agree to abide by the licencing provisions of both the State of NSW and the state or territory in which you reside.
How We Use Your Personal Information
-
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
-
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
-
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Storage of personal information
-
We sometimes disclose or store personal information outside of Australia. When we do this, we take steps to keep it safe.
-
When disclosing your information offshore it is still our responsibility to ensure your personal information is protected. We ensure, amongst other things, that: the current privacy policy of the foreign entity complies with Australian requirements and in line with The World of Wines privacy obligations.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests.
Cookies
Our website uses cookies to enhance your experience. For details on the specific cookies used for powering our store with Shopify, please refer to Shopify's Cookie Policy. Cookies help us operate and improve our Site and Services by remembering your actions and preferences, running analytics, and gaining insights into user interactions, all aimed at enhancing and optimizing our Services. We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors, service providers, and partnering wineries who may collect information on our behalf, such as:
-
Companies who support our Site and Services, such as Shopify.
-
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
-
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
-
Partnering wineries or tours that we may provide a service
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
Personal rights
The World of Wine will provide you access to your personal information, as stipulated under the relevant Act. You have the right to access the personal information that we hold about you, and ask us to update or correct it if it is not accurate. There are some exceptions to these rights. For example, we can’t give you access to personal information about other people, or if it contains commercially sensitive information.
We’ll respond to your request within 30 days. We will let you know if we think it will take us more than 30 days to meet your request. Before we manage your request, we will need to confirm your identity to protect your information.
Security
We are committed to keeping your information secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and administrative measures to protect and secure the information we collect.
Your username and your password are your responsibility. Do not disclose them to anyone. If you suspect unauthorised access to your account or unusual activity on your account please contact us immediately by phone and verify your identity.
The World of Wine uses standard security practices to operate its website. We use digitally signed SSL certificated security to ensure the privacy and security of your transaction including encryption of payment card details during transmission.
When you send your credit card or other payment card details through the checkout process, a third party payment gateway (like Shopify Payments) processes the online payments in compliance with data security standards of the Payment Card Industry Security Standards Council (or any replacement body) with payment cards like Visa, Mastercard, Amex or PayPal etc
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Social media
If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook, and Google+, information you provide will be subject to the third party’s privacy policy, as well as this privacy policy.
Under 18’s Privacy:
Our Platform is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will promptly delete such information.
Contact
If you have questions, or if you would like to make a complaint, please contact us by e-mail at sales@theworldofwine.com.au or by mail using the details provided below:
The World of Wine
PO BOX 875
Marrickville NSW 1475
If you are unsatisfied with our response to your complaint, you have the right to raise it with the appropriate data protection authority. You may contact your local data protection authority or reach out to our supervisory authority, the Office of the Australian Information Commissioner.
If you use this website, you have agreed to the Privacy Policy of The World of Wines.