Refund policy

At The World of Wine, our focus is on fostering long-term relationships, not just making sales. 

The World of Wine encourages you to explore different wines and embrace the beautiful wine journey. We understand that wine is very personal and everyone tastes are unique to them. So we have a 100% tasting guarantee, subject to our terms and conditions below.

If your purchase does not meet your expectations, please reach out to us. We’ll be happy to arrange the return of any remaining stock at no cost to you. We will apply the value of the returned items toward replacement products that better suit your preferences or provide you with a store credit for future use. Your satisfaction is important to us, and we’re here to make things right.

Terms & Conditions

• We allow returns up to 30 days from date of receiving the goods

• Initial pickup/return is free of charge

• Freight fees are non-refundable 

• Museum Release wines where the vintage is older then 2000 are not covered by our 100% tasting guarantee, discuss with your Client Broker to understand our special policy towards aged wines

• We do not accept returns of products if the wine has been cosmetically damaged by you (eg: sitting in an ice bucket with water and ice)

• We reserve the right to refuse a return if we think the policy is being taken advantage of unfairly
  

Faulty/Damaged Wines

• All domestic orders are insured against loss/damage from the courier.

• Wine can be faulty, if you believe a wine you have purchased is faulty, please send us an email to sales@theworldofwine.com.au and we will find a resolution for you. 

• For certain high-value wines, The World of Wine reserves the right to assess the good before arranging an appropriate solution with you. Please keep the high value bottles and wine if you feel it’s faulty (in case the supplier/producer wants to examine).
  

How do I return my order?

Reach out to our customer service team at sales@theworldofwine.com.au, and one of our team members will assist you with the entire process. We have several options available to make this as convenient as possible for you

• We create an Australia Post Shipping Label for you, and you can drop if off at your local post office (no cost to you)

• We can advise Australia Post of your return and they will call you to arrange a suitable pick up and time (no cost to you)

• High value items will be returned via Anonymous Shipping subject to location (no cost to you)

When preparing the return, using our box is ideal, but any sturdy wine box will work. Please make sure the bottles are packed securely and snugly to prevent any damage during transit. Once the goods arrive at our warehouse, we will process your replacement, credit on file or refund.